Shipping & Returns
This page includes information relating to delivery, exchanges, returns and refunds for purchases made on waterpik.com.au.
Delivery information
- Standard Delivery: Please allow 2-9 working days for standard delivery via Australia Post eParcel.
- Express delivery: Please allow 2-4 working days for express delivery via Express Post.
- Please note: Orders received before midnight will be dispatched the following business day.
Express Delivery orders are delivered 1 business day after dispatch date to Sydney, Melbourne and Brisbane, and 3 business days after dispatch date to all other locations. Check if your suburb is within the Express Post network.
Church & Dwight makes no guarantee around delivery times. However, if you have any questions or queries about the delivery, or non-delivery of products, please contact Church & Dwight customer service.
Shipping rates are specified on the website during the checkout process.
Should a product be unavailable in our warehouse, it will be listed out of stock on the website.
Returns
We honour your rights under Australian Consumer Law and offer a full replacement for mechanical faults, including DOA, manufacturing defects and damage occurred during transport to your mailing address. Limitations to our manufacturer’s warranties are specified on the product pages of this website and subject to change at any time.
Please note we do not offer change of mind refunds.
For purchases made in retail stores or via one of our online retailers (ie Amazon) please refer to their returns policies and procedures.
We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
Terms and Conditions
Purchases made via waterpik.com.au are bound by the terms and conditions outlined by our parent company, Church & Dwight (Australia) PTY LTD located at https://churchdwight.com.au/terms-conditions/
Questions?
If you have further questions please contact us - enquiries@churchdwight.com.au
